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He said an “overwhelming majority of customers that have done business with my client had positive experiences.” The practices violated the state’s Unfair Trade Practices and Consumer Protection Act.Ī Superior Court judge in Anchorage imposed the judgment after a settlement agreement, according to a statement from the Department of Law.Īttorney General Treg Taylor said in an emailed statement that Alaska has a reputation for being a tourist destination and the “settlement sends a strong message that we will not allow unscrupulous companies to take advantage of tourists through unfair business practices.”Īttorney Jeffrey Robinson, who represented the RV company, denied in an interview that the owners intentionally violated trade practices or harmed consumers. The company, owned by Peter and Cole Harkovitch, made it intentionally difficult for customers to receive refunds for a canceled deposit, charged excess taxes, gave customers gift cards in exchange for favorable reviews, added contractual penalties for negative reviews, advertised newer RVs but provided older models, concealed the terms and conditions until customers had paid for reservations, and added charges for damage that was caused before or after the customer’s rental period, according to the complaint. According to a complaint filed by the state at the time, the company’s owners took advantage of dozens of tourists traveling from out of state in 20, charging exorbitant fees or canceling on short notice to rent vehicles to customers willing to pay higher prices. The state attorney general’s office filed the civil action against Alaska Motor Home Inc. An Anchorage RV rental company was ordered by a judge to pay $110,000 over unfair and deceptive business practices, the Alaska Department of Law announced this week.